In December 2022, I received an email from uphold saying that my account has been flagged for review and they are restricting any transfers (can’t move any crypto out). It happened right after I logged into my account using a VPN. So maybe a login from a new IP address triggered this? But the VPN IP I used is in the same city/location. Has anyone experienced this? Luckily, this is a brand new account, and I don’t have any crypto on it yet.
1/14/23 Update
My Uphold Account Temporary Restrictions have finally been lifted (after nearly 4 weeks of waiting) – Hooray!!!
- 12/24/22 received initial email from Uphold with temporary restrictions (withdrawals not allowed)
- 12/27/22 submitted question/issue with Uphold chat bot
- 1/1/23 received email from tech support regarding chat bot issue – ticket will be assigned to support team
- 1/12/23 sent follow-up email to Uphold (no response)
- 1/13/23 Tweeted complaint with Uphold acct tagged
- 1/13/23 Uphold responded to Tweet, asked for ticket #
- 1/13/23 received Uphold email – high risk VPN reason for restrictions – While we never wish to restrict VPN usage for security, our system identified your chosen VPN as high-risk. Your account has been cleared at this time, but you will continue to experience issues if you continue to use that particular VPN.
- 1/14/23 received Uphold email – restrictions removed
Here is the original YouTube community post on 12/26/22: https://www.youtube.com/post/UgkxVS-SHzPz4URQnJfVhsoBLgU7qyMu5OnM
My Recommendation is to use a dedicated/residential VPN address when accessing Crypto Exchanges. Many VPNs allow dedicated/residential IPs – Torguard, NordVPN, Surfshark.
https://youtu.be/7GEWraXPIA4
What are the Best VPNs for Dedicated IPs?
Tom Spark’s Reviews
Apr 30, 2023
My tip to everyone. Use Twitter and Social Media to your advantage. I noticed if we post our complaint on social media (e.g. Twitter) and tag the company, we get a faster response and resolution.